Our local, family-owned company, City Wide of Phoenix, is growing and we are seeking an Account Manager (AM) to join our team. The primary duties for the Account Manager include being the day to day, one point of contact for the commercial properties where we provide services.
Our AMs serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards. They also manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities. AMs train/develop their Night Manager(s) on how to work with employees, Service Providers, and crew members to meet/exceed client expectations. AMs also implement company policies and procedures associated with client service levels.
AM's spend their days maintaining a high level of customer satisfaction, achieving additional sales and profitability goals and resolving customer service issues. As an AM you will be able to work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support team. Following your initial training period, you will also have discretion to complete non-field related work from either our office, or remotely.
This is an opportunity to join a fast paced company with a great group of co-workers. Benefits include:
- First year compensation (salary, commission, bonus) of $45,000 - $55,000 (and higher opportunity beyond)
- Health Insurance plan
- Mileage Reimbursement
- Opportunity for advancement
What does it take to be successful in this role? He/she will need the following traits:
- High energy
- Exceptional work ethic
- Great relationship builder
- Goal oriented
- Highly organized
- Passion for customer service
- College degree preferred but not required
- Prior management experience preferred
- Prior experience in Account Manager, Business to Business Sales, Account Representative, or other customer service route based positions preferred
- Proficient computer skills
- Must have a valid driver's license, access to reliable transportation and a clean driving record
City Wide: Serving Commercial Properties Across the United States
City Wide is a national organization of locally-owned businesses that manages maintenance services for commercial properties. Founded in Kansas City in 1961, we have grown to support a national sales and management organization in more than 50 cities around the United States. Our company culture derives from the values of our founders, and emphasizes professionalism, trust, and community service.
City Wide offers the dual benefits of a small-business atmosphere and a national support organization. Here you will find a strong culture of entrepreneurship with high expectations, and a culture of coaching and support to back it up.
Come work for City Wide, and you will find unparalleled peer support and an organization entirely supportive of your professional development and success. Employee excellence is featured at monthly scorecard meetings, encouraged with employee-generated recognition and reward programs, and celebrated with annual and occasional events and awards.
If you do not see a position available in the specific market you are interested in, please use our locations page to contact that location directly regarding possible employment opportunities. If you were approached by a City Wide employee as part of a recruiting effort and do not see a position available in that market, we suggest contacting that person directly.
Don't forget to check us out on Glassdoor!
Company Website: www.GoCityWide.com
(if you already have a resume on Indeed)